Lobby reflections

Blog

  • From Fired Up to Fired: Navigating Faith and Job Loss in Kenya as a Working Mum

    There are moments I look at my career journey and laugh—not because it was funny, but because if I don’t laugh, I’ll cry. Maybe you’ve been there too: jobs started with fire in your belly, only for reality—or life—to rewrite your script. Mine is a tale of bold moves, awkward exits, and the unplanned twists…

  • Boost Your Evening Routine: 7 Simple Habits for Restful Nights & Productive Mornings

    What if the secret to a powerful tomorrow wasn’t in your morning coffee—but in what you do tonight? A strong morning routine is important, yes, but it’s your evening routine that sets the foundation for calm sleep and fresh energy. In this guide, we’ll explore how to boost your evening routine for better sleep and…

  • Choosing Faith in Seasons of Lack: A Reflection on God’s Provision and My Journey Through the Desert

    Faith That Moves Mountains in Seasons of Lack Life has seasons that test the deepest parts of who we are—our strength, our identity, our courage, and above all, our faith. For almost five years, I have walked through a very difficult season. It has been a long stretch of waiting, hoping, praying, and quietly facing…

  • First Impressions in Customer Care Matter

    First impressions in customer care can shape confidence, loyalty, and even life decisions. Often, we underestimate how powerful a single service interaction can be — until we experience one that lingers in our memory for years. For example, I learned this lesson the day I decided to try a weave for the first time. Although…

  • Front Desk Customer Service: My First Day as a Security Guard

    Lessons from the Lobby Every day, front desk customer service begins long before a customer reaches the service desk. On my first day as a security guard, I learned that excellent front desk customer service isn’t just about following procedures—it’s about helping people understand them. This is the first story in my From My Corner…

  • Finding My Voice: From Judy the Nun to Lobby Reflections

    Have you ever felt invisible in a room full of possibilities? That was me in primary school boarding, long before I fully understood that I was slowly beginning the journey of finding my voice. I would watch classmates walk around confidently with thick novels tucked under their arms while I wondered how anyone could willingly…

  • First-Time Customer Experience: Skill or Care?

    I still remember the day I decided to try something new. For years, I insisted that weaves were not for me. However, after a few friends encouraged me to experiment with a short curly style, I finally gathered the courage to walk into a salon. That afternoon, I became someone’s first-time customer — and that…

  • Valentine’s Day Customer Care: Create Memorable Experiences

    Have You Ever Experienced This at a Front Desk? A couple walks into a hotel lobby.The gentleman is holding purple and pink flowers. Meanwhile, the lady looks slightly unsure. The reservation is under one name, yet something feels tense. At first glance, it looks like an ordinary booking. However, Valentine’s Day is never ordinary. Have…

  • Serving With Passion: How Purposeful Engagement Transforms Service

    Serving with passion is more than enthusiasm for a job title or pride in professional skills. It is a quiet, consistent commitment to people — a way of showing up fully, listening deeply, and caring enough to go beyond the minimum. In service-oriented professions, passion is often the difference between a transactional interaction and a…

  • Fundi Chronicles, Love, and Weddings: When Customer Care Was Tailor‑Made

    Fundi chronicles. Customer care. Love. Weddings. As we step into the month of love, these words feel like they belong together. Maybe it’s nostalgia talking, or maybe it’s lived experience, but weddings don’t feel the same anymore—and the role of the fundi inside them has quietly changed. Last week, I didn’t manage to publish a…