Contact Lobby Reflections
Thank you for visiting Lobby Reflections.
I’m Jackline Wambui, a Customer Care Trainer & Storyteller, Business Consultant, Speaker, and author of Behind the Counter: Practical Customer Care Lessons.
If you would like to work with me, collaborate on a project, invite me to speak, discuss customer experience, request content support, or simply say hello, I’d love to hear from you.
Every great conversation starts with a simple hello.
Let’s Talk
You may be looking to:
- Book customer-care training
- Discuss customer-experience consulting
- Hire a writer or storyteller
- Invite me to speak at an event or workshop
- Discuss a business or content project
- Collaborate with Lobby Reflections
- Work on website or business content
- Share an idea or partnership opportunity
- Simply connect and say hello
Whatever brings you here, feel free to reach out.
And if you’re not quite sure which service you need, that’s okay too. Tell me what you are trying to achieve and we can start with a conversation.
Work With Me
My work brings together customer experience, storytelling, communication, training, speaking, and business insight.
I work with businesses, entrepreneurs, organizations, and individuals who want to communicate more clearly and create better customer experiences.
You can explore the services I offer on my Work With Me
page.
You can also discover the customer-care lessons behind my work in my book, Behind the Counter: Practical Customer Care Lessons
.
Contact Jackline Wambui
For writing projects, collaborations, training enquiries, speaking invitations, or general enquiries, send me an email and tell me a little about what you have in mind.
0746 011 448
WhatsApp is a convenient way to make a quick enquiry or begin a conversation about a potential project.
I also enjoy connecting with fellow professionals, business owners, creators, and people interested in customer experience and communication.
Connect with Jackline Wambui on LinkedIn
Follow Lobby Reflections on Facebook for customer-care stories, business reflections, practical lessons, and updates from my work.
Follow Lobby Reflections on Facebook
📍 Location
Kenya
I am available to work with clients and organizations locally and remotely.
Planning a Project?
If you are contacting me about a project, it helps to include:
What you need
Tell me about the service, project, training, collaboration, or idea.
A little about you
Tell me about your business, organization, brand, or project.
Your timeline
Let me know when you would like to get started.
You don’t need to have everything figured out before you contact me.
A conversation is a good place to begin.
What Happens After You Contact Me?
I personally read my messages and review each enquiry.
I aim to respond within 24–48 hours.
If your enquiry is about a project or service, we can discuss your needs, expectations, timeline, and the best way I can support you.
Why Contact Lobby Reflections?
Lobby Reflections grew from a simple belief:
Every customer interaction tells a story.
Some stories teach us how to serve better.
Some teach us how to communicate better.
And some remind us that a small human gesture can make a lasting difference.
That is what I explore through Lobby Reflections—and what I bring into my work with businesses and organizations.
Whether you need a customer care trainer, storyteller, business consultant, speaker, or writer, I would be happy to hear from you.
Let’s Start With a Conversation
You don’t need a perfect brief.
You don’t need to know exactly which service you need.
Sometimes, you simply know that something needs to improve.
Tell me what you’re thinking about, and let’s see where the conversation takes us.
Better communication starts with a conversation.
I look forward to hearing from you.
Contact Details
Jackline Wambui
Customer Care Trainer & Storyteller | Business Consultant | Speaker | Author of Behind the Counter
Email: lobbyreflections@gmail.com
WhatsApp: 0746 011 448
Location: Kenya