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Lobby reflections

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Category: Uncategorized

How to Grow a Hustle with Zero Capital – Soft Pitching and Lipa Mdogo Mdogo

On Sunday, I casually told a friend who owns a shop, “By the way, I’m selling deras…” and just like that, I got a customer! She agreed to take one and pay lipa mdogo mdogo. On Monday, she gave me Ksh 100, then Ksh 200 on Tuesday—hopefully she’ll finish today or by Friday. That one […]

Don’t Keep Me Waiting: What My Mother’s Shop Taught Me About Respecting Customers’ Time

A Teenage Lesson in Respecting Customers’ Time When I was a teenager, my mother would often leave me in charge of her shop. If she said I should be there by 2:00 PM, she meant ten minutes earlier—not on the dot. If I showed up even five minutes late, she’d be five minutes mad—the “Why […]

Lobby reflections

Insights and stories from the heart of service

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