👋 Welcome
Hi, I’m Wambui from Kenya, and I run Lobby Reflections—a blog created to document and share real customer care experiences in Kenya. From the front desk to small business ventures, I write about moments of service, struggle, growth, and connection.
Customer Care Experiences in Kenya – My Story
Over the years, I’ve worked in private clinics, law firms, church offices, government counters, and even my own grocery shop. Each of these roles brought me face-to-face with people from all walks of life. These customer care experiences in Kenya—ranging from tough conversations to kind gestures—are the heartbeat of this blog.
My turning point came when I realized how deeply these moments shaped me. Their impact deserved a space, and that space became Lobby Reflections.
You can learn more about how this blog began here.
What Inspired These Customer Care Experiences in Kenya
The small things—like a tired mother asking for help or a frustrated client seeking attention—often carried big lessons. Writing became my way of honoring them.
I also share personal growth reflections, lessons from my side hustles, and practical tips from real-life service encounters.
From the Front Desk to Small Business – Customer Lessons That Matter
Whether it’s listening to a madwoman talk endlessly at the reception or calming a client angry about delays, these customer care experiences in Kenya have sharpened my people skills, empathy, and perspective.
Read one of those stories:
👉 📖 Handling an Unstable Customer – A True Story
Sharing My Customer Care Insights in Kenya Through Writing
This blog also allows me to explore writing as a craft. Each post sharpens my voice and helps others who serve people daily—whether you’re in an office, shop, or school.
A reader favorite is my Sunday Reflections: weekly moments to pause and reflect on both personal and professional growth.
What You’ll Find Here
- Real stories from customer care experiences in Kenya
- Tips for handling difficult clients and managing service-based work
- Reflections on life, faith, and unseen lessons
- Business updates from my ventures:
▪ Dera resale business
▪ Book lending library
▪ Home cleaning & laundry service
▪ Affiliate marketing (exploring tools like Amazon Associates)
A Bit More About Me
When I’m not writing, I’m being a mom, tracking deliveries, or attending to clients. Even so, storytelling remains my way to process life and give value to others.
✨ Above all, I believe everyone’s story matters—and that there’s beauty in ordinary customer care experiences in Kenya.
Let’s Connect
Are you a front-desk worker? A small business dreamer? Or someone who enjoys authentic, real-life stories?
Let’s link up:
📘 Facebook Page
💼 LinkedIn
📞 WhatsApp
📩 Or reach me via the Contact Page
Thanks so much for visiting Lobby Reflections. I hope you leave inspired, encouraged—or at least smiling.
Warmly,
Wambui