Category: Work Space

“Reflections and lessons from behind the desk — in clinics, churches, firms, and more.”

  • The Thankless Job of a Hero: The Cost of Leadership

    A solitary figure walks through a vast desert under a golden sky, symbolizing the lonely yet powerful journey of leadership.

    The cost of leadership isn’t measured in titles or trophies. It’s measured in tears shed behind closed doors, prayers whispered when no one’s watching, and the burden that burns inside—refusing to let go.

    Moses had everything: comfort, power, and a royal upbringing in Pharaoh’s palace. But one day, when he was grown, he went out to where his own people were. He saw their pain. And something turned in him.

    “He saw an Egyptian beating a Hebrew, one of his own people.” — Exodus 2:11

    In that moment, the cost of leadership was born. Not on a throne, but in a gut-wrenching decision to defend the voiceless. He killed the Egyptian—not out of rage, but from a deep, restless burden.

    That’s how many leaders begin. They don’t seek attention. Something inside them refuses to stay silent. Something burns.


    The Cost of Leadership: When the Burden Chooses You

    Leadership doesn’t always knock politely. Sometimes it shows up like fire in your bones.

    Just ask Jeremiah.

    “But if I say, ‘I will not mention his word or speak anymore in his name,’ his word is in my heart like a fire, a fire shut up in my bones. I am weary of holding it in; indeed, I cannot.” — Jeremiah 20:9

    He tried to keep quiet. Tried to shut up. But purpose wouldn’t let him.

    Have you felt that? A burden to correct something broken? To raise a family in a better way? To teach, build, write, speak—even when you feel underqualified?

    That’s the cost of leadership—it won’t let you go.

    I’ve seen it in the teachers who tried to walk away from the profession but came back. In mothers who fight for their children’s future. In entrepreneurs working three jobs because something in them whispers, Don’t stop.

    You may not wear a badge. But your burden is proof that you were chosen.


    When Leadership Feels Like a One-Sided Sacrifice

    The day after Moses kills the Egyptian, he sees two Hebrews fighting and tries to mediate.

    Same heart. Same people. But this time they reject him.

    “Who made you ruler and judge over us?” — Exodus 2:14

    And just like that, he realizes: even the people you fight for can turn on you.

    This is one of the deepest wounds of leadership. You advocate for someone—and they bite back. You give your all—and they forget.

    It hurts.

    But still, you lead. Because you must. Because you can’t watch in silence.

    If you’ve served behind the scenes without recognition, I invite you to read Serving in Church Behind the Scenes. It reminds us that invisible service is still sacred.


    Affiliate Break: Essentials for Quiet Heroes

    If you’re leading from the trenches, these Amazon finds can refresh your strength:

    🔥 The 21 Irrefutable Laws of Leadership by John C. Maxwell

    Timeless leadership truths for those walking the hard road of influence.

    🕯️ “Be Strong and Courageous” Table Lamp – Joshua 1:9

    A daily reminder that your strength is divinely supported.

    📔 Prayer & Reflection Journal

    Perfect for documenting your burden, prayers, and answered breakthroughs.


    The Long and Lonely Road: Moses and the Stubborn People

    Moses eventually returns and leads his people out of slavery. With miracles. With signs. With God by his side.

    And still, they grumbled.

    “Was it because there were no graves in Egypt that you brought us to the desert to die?” — Exodus 14:11

    He interceded for them. Pleaded for their mercy. Brought water from rocks. Manna from heaven.

    Yet their hearts were hardened.

    The cost of leadership, for Moses, was immense. Even after all he did, one mistake cost him the Promised Land. He struck the rock when he was told to speak to it—and God said, You will not enter.

    Imagine that.

    After all the leading. All the fighting. All the sacrificing.

    Still—he stood at the edge and only saw the reward from a distance.

    This is the painful truth: sometimes, leaders don’t get to harvest what they sow. But others will. And their legacy will live on.


    Leadership Beyond Applause: When Becoming Feels Like Breaking

    Leadership rarely feels like a shiny promotion. Often, it feels like becoming… and breaking… at the same time.

    I talk about this journey in my post The Gift of Becoming. Because sometimes growth feels like failure. Sometimes showing up is the victory.

    So to the tired leader, know this: You’re not lost. You’re becoming.

    And it matters.


    Affiliate Break: Strength for the Wilderness Season

    These Amazon picks are perfect for leaders in a dry season:

    Nevertheless, She Persisted” Mug

    Because your persistence deserves to be honored.

    🎧 Noise-Canceling Headphones for Deep Focus

    Block out distractions as you think, build, and breathe.

    📚 The Moses Code by James F. Twyman

    A soul-nourishing read on calling, surrender, and living with purpose.


    The Cost of Leadership: Why We Keep Going

    So why keep going if the cost is this high?

    Because we were called.
    Because we carry something bigger than comfort.
    Because someone, somewhere, will benefit from our obedience.

    The world needs more leaders. Not perfect ones. But burdened ones. Compassionate ones. Courageous ones.

    Whether you’re leading a team, a class, a congregation, a household—or just yourself through a storm—you’re walking in the footsteps of Moses. Of Jeremiah. Of every unsung hero who decided to care.


    Final Thoughts: A Word to the Quiet Leaders

    You may not be in the limelight.
    You may not even be thanked.
    But your yes to the burden matters.

    Keep going.

    You are part of a long line of heroes whose names history may forget—but whose sacrifices eternity never will.


    Outbound Resources on Thankless Leadership

    To understand more about the lonely, often unrewarded world of leadership, check out:

    💛 Call to Action

    If this message stirred something in you:

    Share this post with a quiet leader you admire.
    Subscribe to Lobby Reflections for more real stories of courage, purpose, and calling.
    Explore the Amazon tools above to refresh your leadership journey.

  • Personalised Customer Care in Hospitals: A Mother’s Unexpected Blessing

    “Illustration representing personalised customer care in hospitals, showing a compassionate nurse attending to a young child in a clean, friendly medical setting.”

    When your child is unwell, your heart carries the weight of the world. This past weekend, my three-year-old daughter fell sick, and I feared the worst—not just from her illness, but from the hospital experience itself. Many hospitals in Kenya don’t always have the best reputation for care and efficiency. But what I encountered at a small mission hospital near my workplace was nothing short of remarkable: a lesson in the power of personalised customer care in hospitals.


    The Power of Small Gestures in Personalised Customer Care in Hospitals

    From the moment I walked into the reception area, I knew something was different. The lady at the front desk, previously chatting with the security guard, immediately turned her full attention to me. She warmly welcomed us, took down my daughter’s details, and directed us next door to triage.

    The triage nurse took her temperature using a forehead thermometer and clipped a tiny device onto her finger to measure oxygen levels. We were then directed to consultation room 4. It was 9:00 a.m., and surprisingly, there was only one person ahead of us—a man with his young son.

    When it was our turn, a young lady doctor in a mask greeted us calmly. She asked about the symptoms, and when my daughter hesitated to stick out her tongue, she patiently unwrapped a wooden tongue depressor to gently help. Her demeanour was kind, never rushed, and it put us both at ease. This was personalised customer care in hospitals in action—something I rarely see.

    She suspected an infection and sent us to the lab for tests. The lab technician wasn’t in yet, so we had to wait. As we lingered in the corridor, my daughter wandered playfully. Just then, the lab lady appeared, smiling as she met us at the door.

    She didn’t dive into procedures. She smiled and engaged my daughter:

    • “What’s your name?”
    • “Which school do you go to?”

    All this while preparing for the blood test. With such warmth, she told my daughter, “Let’s remove these clothes so we can get a bad insect out of your hand.” My little girl agreed without protest. I helped remove her sweaters as the nurse tied a glove to locate a vein.

    With bated breath, I watched her insert the needle—and to my surprise, my daughter didn’t even flinch. The nurse joked, “Here goes the bad dudu!” and I replied, “Eeh, you are noma!” (meaning amazing). She laughed and said, “Si noma,” mimicking me playfully.

    It struck me deeply: these small gestures made the entire experience feel safe, calm, and human.


    Why Personalised Customer Care in Hospitals Matters

    Healthcare is about more than diagnoses, prescriptions, and lab results. It’s about people—about the emotional journey that patients and caregivers take the moment they step through hospital doors.

    Personalised customer care in hospitals matters because:

    1. It builds trust. When caregivers take time to listen, explain, and reassure, patients feel safe. Trust is the foundation of effective treatment.
    2. It reduces fear. For children, fear of hospitals can be worse than the illness itself. Personalised attention—smiles, jokes, gentle words—reduces anxiety.
    3. It improves cooperation. A calm patient is more cooperative, which makes medical procedures smoother and less traumatic.
    4. It encourages loyalty. Families who experience genuine care are more likely to return, recommend the hospital, and even forgive small shortcomings.

    According to the World Health Organization (WHO), effective patient-centered care not only improves satisfaction but also leads to better health outcomes. In other words, kindness and competence are inseparable.


    How Parents Can Advocate for Better Personalised Customer Care in Hospitals

    As parents, we are not powerless in shaping healthcare experiences. Here are practical ways to encourage and demand personalised customer care in hospitals:

    1. Observe the Atmosphere

    Pay attention to the staff’s attitude before you even check in. Are they approachable? Do they acknowledge patients, or are they buried in files and screens?

    2. Ask Questions

    Good caregivers never make you feel guilty for seeking clarity. If something is unclear, ask. Whether it’s about medication, a test, or a next step, your child’s well-being is worth speaking up for.

    3. Give Feedback

    Compliments encourage continued kindness. If a nurse or doctor goes the extra mile, say thank you. Better still, mention it in your feedback forms or even write to the hospital’s management. Positive reinforcement works.

    4. Stay Calm and Prepared

    Your own attitude influences the interaction. Arrive with essential documents (like your child’s clinic card), a list of symptoms, and any questions you might have. Calm parents help create a calm environment for the child.

    5. Support Healthcare Staff

    Remember, many healthcare workers are overstretched. A simple smile or acknowledgment of their effort can create a ripple effect. Human care goes both ways.


    Helpful Tools for Encouraging Better Home Care

    While hospital visits are sometimes unavoidable, every parent can benefit from a well-prepared home health kit. These tools empower you to monitor your child’s condition and offer relief before heading to the doctor.

    • ✅ Digital Thermometer for Kids
      Essential for tracking fever quickly and accurately, especially in toddlers.
    • ✅ Children’s First Aid Kit
      Perfect for treating small cuts, bruises, or minor injuries before seeking medical attention.
    • ✅ Fever Cooling Gel Pads
      Gentle, effective, and comforting—ideal for long nights when a fever just won’t break.

    👉 Parents, prepare ahead. See trusted family health essentials here »


    More Than a Diagnosis: It’s About Dignity

    What struck me most wasn’t just the treatment or the medicine. It was how I was made to feel—as a mother, as a caregiver, as a person. In a world where we often walk into hospitals expecting to be rushed, ignored, or dismissed, this experience was proof that personalised customer care in hospitals still exists—and it matters deeply.

    It reminded me of something I’ve written before: blending technology with human care is possible, but technology can never replace the warmth of kindness. (🟡 Related: Blending Technology and Human Care in Customer Service)


    Outbound Insight: Finding Hope in Hard Moments

    Illness—especially in children—can be overwhelming. Yet, small acts of kindness restore hope. The Samaritans offer a practical guide on staying hopeful during difficult times, with simple but powerful actions like taking a walk, pausing to breathe, and cherishing small moments of joy.
    👉 Read the guide here

    For parents, Dr. Robert Brooks also writes extensively about resilience—reminding us that strength is often built in small, daily choices to stay hopeful.

    Helpful Tools for Encouraging Better Home Care

    While hospital visits are sometimes unavoidable, every parent can benefit from a well-prepared home health kit. These tools empower you to monitor your child’s condition and offer relief before heading to the doctor.


    Final Thoughts: Choose Kindness, Demand Personalised Care

    Let’s celebrate and demand more of such experiences in our healthcare systems. Personalised customer care in hospitals should be the norm, not the exception. If you’ve experienced similar moments, don’t stay quiet—share them, compliment the staff, or even write to the hospital management. Gratitude encourages repetition.


    🟢 CTA

    💬 Have you experienced warm, human-centered care in a hospital? Share your story in the comments or tag me on LinkedIn or Facebook. Let’s shine a light on kindness where it’s least expected—because sometimes, the healing begins with how you’re treated, not just what you’re treated for.

    👉 Parents, prepare ahead. See trusted family health essentials here »


  • The Gift of Becoming

    Digital graphic with the phrase ‘The Gift of Becoming’ in bold, inspirational typography on a soft abstract background, symbolizing growth and transformation.”

    We live in a world that is constantly changing, and so are we. Every season in our lives carries within it an invitation to grow, evolve, and become. This morning, I was struck by a verse in Exodus 1:6-7. It says, “Then Joseph died, and all his brothers and all that generation. But the people of Israel were fruitful and increased greatly; they multiplied and grew exceedingly strong, so that the land was filled with them.”

    This verse is a powerful reminder that even after loss, growth is possible. The Israelites became numerous and eventually wealthy—not because they had control over their circumstances, but because God gave them the ability to become. This realization brings me to a profound truth: we are all in a state of becoming, and this journey is not something we accomplish on our own. It is a gift from God.


    The Gift of Becoming Starts with Gratitude

    When we recognize that everything we are and everything we have has been given to us, gratitude becomes the natural response. It shifts our perspective from entitlement to thanksgiving. Even our struggles take on new meaning when we view life through the lens of gratitude.

    Recently, I saw a mother on TikTok caring for a child with cerebral palsy. She was honest—confessing that she was exhausted. In the comments, someone reminded her, “Take heart, there’s someone who wishes they had a child.” Life is full of unseen burdens, yet every life is still a gift.

    We may not choose our challenges, but we can choose how we view them. And in choosing gratitude, we make space for God to strengthen us in our becoming.


    God Gives the Ability to Make Wealth

    Deuteronomy 8:18 says, “But remember the Lord your God, for it is He who gives you the ability to produce wealth.” This verse is more than just a financial statement; it’s a declaration of dependence. All our gifts, talents, and opportunities come from Him.

    This challenges the mindset of self-sufficiency. We often believe we earn everything we have through hustle alone. While effort is important, the power to become anything worthwhile still originates with God. That’s why our growth—personal, spiritual, or financial—should lead to praise, not pride.

    If you’re building a business, growing your skills, or simply trying to survive a hard season, know this: you’re not doing it alone. God is at work in your becoming.


    Pain Doesn’t Last Forever

    The story of Jabez in 1 Chronicles 4:10 shows us what’s possible when we dare to ask God for more. Jabez was born in pain, but he didn’t let that define him. He prayed, “Oh that You would bless me and enlarge my territory! Let Your hand be with me, and keep me from harm so that I will be free from pain.” And God granted his request.

    What’s stopping you from praying like Jabez?

    So many times, God calls us to cry out to Him. Psalm 50:15 says, “Call upon Me in the day of trouble; I will deliver you, and you shall glorify Me.” Pain may be part of our process, but it is never the end. As we grow, God prunes us—but never abandons us.


    Enlarge Your Tent – Dare to Dream Big

    Isaiah 54:2 tells us: “Enlarge the place of your tent, stretch your tent curtains wide, do not hold back; lengthen your cords, strengthen your stakes.”

    This is not just an instruction—it’s an invitation to live boldly. To stretch your faith. To prepare for more, even when you don’t see it yet. Sometimes, the only thing standing between you and growth is your own fear.

    The journey of becoming requires vision. It demands that you trust God, even when the outcome isn’t clear. Whether it’s expanding your hustle, healing your heart, or changing your mindset—becoming means believing that more is possible.


    Amazon Finds to Encourage Your Growth

    As you journey through your own becoming, here are some Amazon picks to inspire and equip you:


    Internal Reflections

    For more reflections like this, read:


    Outbound Inspiration

    Explore more on how prayer can support you through hardship:
    How to Stay Strong in Trials – Guideposts.org: A short but powerful reflection on relying on prayer and small spiritual practices to retain hope and resilience in difficult seasons guideposts.org+3guideposts.org+3guideposts.org+3.


    Closing Thoughts

    The gift of becoming is exactly that—a gift. We cannot earn it, predict it, or speed it up. But we can choose to embrace it with thanksgiving. As we grow, stumble, and rise again, may we always remember that we are not alone. God is writing our story, one chapter at a time.

    So whatever you’re facing—start again, stretch your tent, and trust the One who gives the increase.


    📍 Connect with me:

  • AI-Powered Customer Support in 2025

    "AI-powered customer support agent assisting clients via chat interface in a modern call center"

    In 2025, customer care is no longer about long queues, endless ringing lines, or hoping someone will answer your email. Today, AI-powered customer support is transforming how businesses operate—especially in Kenya where digital adoption is growing fast. With AI tools now available even to small and mid-sized enterprises, smart companies are saving costs, serving better, and increasing their revenue.

    What Is AI-Powered Customer Support?

    AI-powered customer support refers to the use of artificial intelligence to handle, assist, or streamline customer service tasks. These include chatbots, virtual assistants, auto-responses, self-service tools, and automated workflows.

    Customers today expect fast, personalized, and always-on service. Businesses that meet this expectation are winning loyalty—and income.

    Why AI in Customer Care Is Booming in 2025

    • Every home now has internet access
    • Smartphone penetration is at an all-time high
    • Social media is becoming a support platform
    • AI tools are more accessible and affordable than ever

    According to a recent McKinsey & Company report, more businesses are seeing clear financial gains from integrating generative AI. From responding faster to helping upsell products, AI isn’t just futuristic—it’s financially smart.


    Income Benefits of AI-Powered Customer Support

    Reduced Costs and 24/7 Availability

    One major benefit is reduced operational costs. AI-powered chatbots and virtual assistants handle repetitive questions 24/7 without fatigue or salaries. This allows businesses to serve customers even at midnight without extra staff.

    🛒 Affiliate Pick: Get an affordable AI chatbot tool on Amazon to power your small business.

    Personalized Recommendations That Increase Sales

    AI tools can analyze previous purchases and browsing behavior to suggest relevant products. These targeted suggestions drive higher conversions.

    💼 Affiliate Pick: Explore AI-driven CRM tools on Amazon that work for small businesses and startups.

    Loyalty Through Fast and Smart Service

    Customer frustration often comes from delays. When queries are resolved quickly and with precision, customer satisfaction soars. Happy customers tend to return and refer others, creating a chain of income generation.


    Real Experience: How a Chatbox Helped Me Launch My Blog

    Let me share a personal story that showed me the power of AI-powered customer support.

    When I decided to start my blog, Lobby Reflections, I had no clue where to buy a domain. So, I Googled “where to buy a blog domain in Kenya” and landed on a local web hosting company’s site. Right there on the homepage was a chatbox asking if I needed help.

    I typed in, “I want to buy a domain.”
    Within seconds, the chatbot collected basic details, then redirected me to a WhatsApp agent who answered all my questions—no call center, no emails, just instant service.

    Since then, that same agent has helped me with:

    • Renewing my monthly hosting
    • Resolving SSL certificate issues
    • Troubleshooting blog system errors

    And it all started with a simple automated AI chat popup. That seamless transition from AI to human support is the model modern businesses should aim for.


    How Kenyan Businesses Are Embracing AI

    Across Kenya, businesses are using AI to thrive. From fintech firms automating customer interactions to local e-commerce brands integrating chatbots on WhatsApp, the wave is strong.

    Nation Media Group uses automated tools for notifications and live updates, while some Nairobi-based microfinance apps have integrated AI into loan queries and repayment reminders.

    👉 Want to see how tech blends with human care? Read:
    Blending Technology and Human Care


    Why Cybersecurity and Compliance Matter

    We’ve seen worrying headlines. One of Kenya’s top telecoms was recently accused of abetting surveillance and abductions. Even if such allegations are denied, perceptions of breach can ruin trust.

    Protecting Customer Data with AI

    AI-powered customer support systems often handle sensitive data. That’s why investing in cybersecurity is no longer optional. Companies must also train employees on AI best practices and ensure compliance with Kenyan data regulations like the Data Protection Act of 2019.

    AI can do a lot—but ethical use, transparency, and accountability still rest on human decisions.


    Empowering Customers with Self-Service

    Another key trend in 2025 is giving power back to the customer. Today’s clients want to do things at their own pace—without calling a call center.

    • Interactive FAQ sections
    • How-to video libraries
    • Automated account access
    • Smart ticketing systems at banks and service centers

    These systems allow customers to select the type of service they need before joining a queue, speeding up processes and boosting satisfaction.


    Social Media as a Service Channel

    Just yesterday, a friend told me she wanted to buy exotic spices. Instead of visiting a store, she opened TikTok, messaged a seller, and had the spices delivered within hours.

    This is what customer care on social media looks like. It’s real, fast, and personal.

    Whether it’s TikTok, WhatsApp, or Instagram DMs, people expect brands to be present and responsive. If your business isn’t there, you’re invisible.


    📊 Case Study: Nairobi Boutique Using WhatsApp Bot for Sales

    Client: Small online fashion boutique
    Tool: Free WhatsApp Business chatbot
    Strategy: Added auto-replies for common questions like:

    • “Do you deliver?”
    • “What’s the price of this dress?”
    • “How do I pay?”

    Results in 1 Month:

    • 📉 Missed DM queries reduced by 60%
    • ⏱️ Response time dropped from 2 hours to under 3 minutes
    • 💸 Revenue increased by 30%
    • 💬 Customer feedback: “Your responses are so quick—I love it!”

    ❓ Frequently Asked Questions (FAQs)

    Q1: What is AI-powered customer support?
    A: It’s the use of artificial intelligence tools like chatbots, auto-replies, or virtual agents to serve customers faster and more efficiently—often 24/7.

    Q2: Can small Kenyan businesses afford AI tools?
    A: Absolutely. Tools like Tidio, ManyChat, and WhatsApp Business bots offer free and budget-friendly options perfect for local SMEs.

    Q3: Will AI replace human agents?
    A: Not really. AI handles routine tasks, freeing human staff to focus on emotional, complex, or high-value interactions. The best service blends both.

    Q4: Is it safe to use AI for customer data?
    A: Yes, but only if businesses invest in secure systems and follow data privacy regulations like Kenya’s Data Protection Act.


    Call to Action: Upgrade Your Customer Support with AI Today

    AI-powered customer support isn’t just a trend—it’s the new standard. Whether you’re running a small business, managing a side hustle, or scaling your brand, now is the time to integrate smart, secure, and scalable customer care solutions.

    💡 Don’t get left behind.

    👉 Browse affordable AI customer support tools to serve better, earn more, and stay ahead of the curve:
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    #AIinCustomerService #SmartSupport2025 #KenyanBusinesses #DigitalCustomerCare #AIAutomation #CustomerLoyalty #TechForBusiness #FutureOfSupport #LobbyReflections

  • When Opportunity Knocks in Life: A Lesson in Service

    Blog post featured image with the title "When Opportunity Knocks in Life: A Lesson in Service" and subtitle "Reflections on missed chances, quiet service, and preparing for the moments that matter," displayed on a textured off-white background in clear, bold typography.

    When opportunity knocks in life, it doesn’t always come with noise or neon signs. Often, it arrives quietly—through a need, a gap, or a simple question. One Sunday morning in church, I encountered such a moment. It wasn’t dramatic or public, but it left a deep impression on how I view service, readiness, and personal growth.

    That moment also mirrored what I’ve been learning as a blogger: that growth and impact come in small, faithful steps. Whether in faith, creativity, or relationships, we must learn to recognize and respond when opportunity comes knocking.


    A Silent Call in Church

    That morning, the church was slowly filling up. Among the congregation were our regular deaf brethren, who are faithfully served each week by volunteer interpreters. In fact, there’s always a standing offer for free sign language classes after the first service—open to anyone interested.

    However, that Sunday was different. The interpreters hadn’t yet arrived.

    The pastor stepped forward and asked a simple but weighty question:

    “Is there anyone here who can interpret for our deaf brethren?”

    At first, no one moved.
    A hush fell over the room.
    Glances shifted but hands remained still.

    Although several people had been invited to learn over time, none of us—including myself—had taken the opportunity seriously. As a result, when the moment came to serve, we were all unprepared.

    A quiet church interior with a single wooden chair in soft light, symbolizing readiness when opportunity knocks quietly in life.

    When Opportunity Knocks in Life, Will You Be Ready?

    That brief moment revealed a powerful truth: when opportunity knocks in life, it doesn’t wait for you to go home and get ready. It shows up on an ordinary morning, asks a quiet question, and expects someone to step in.

    This wasn’t a dramatic miracle or a divine prophecy. It was a simple need—for someone who could sign, someone who could bridge two worlds through their hands. And sadly, not one of us had the training.

    I sat in my seat reflecting, not with guilt but with clarity. That moment reminded me of how often we pray for purpose, direction, and open doors—yet fail to prepare for the very doors God is trying to open.


    Missed Opportunities Are Often Uncomfortable

    We tend to associate opportunity with comfort, excitement, and breakthrough. However, real opportunities often arrive disguised as inconvenience or responsibility.

    For instance, no one wants to be called upon unexpectedly. Yet, in that moment, the church didn’t need another sermon or song. It needed someone with the skill to interpret. Someone with a willing heart and prepared hands.

    That moment made me think: How many other silent cries have we missed because we weren’t ready?


    Blogging and Ministry: Parallel Lessons

    Interestingly, this revelation came at a time when I was also struggling with my blog. I thought I had finally figured out the basics of SEO—meta descriptions, slugs, key phrases. But then came the technical errors: redirects, “no index” alerts, canonical mismatches. It felt like I was back to square one.

    Even so, I kept posting. I recently started sharing on Pinterest, hoping to earn a bit of affiliate income from Amazon. After three months, I received only two clicks from Google Search. But those two clicks meant someone, somewhere, found value in my work.

    That’s when I realized: faithfulness in small things matters—whether in blogging or church service. The results may be slow, but they come.


    How to Prepare Before the Door Opens

    Rather than wait for opportunity to knock loudly, we can choose to equip ourselves quietly. Preparing doesn’t always require big changes. Sometimes, it’s about saying yes to the next small step.

    For example, I’ve decided to finally attend those sign language classes. I want to be ready the next time help is needed. Likewise, I’m also continuing to learn about SEO and content creation—even when growth feels slow.

    You don’t have to be perfect. You just have to be willing to grow.


    Affiliate Resources to Help You Prepare

    Here are a few tools that have helped me—and could help you, too—as you prepare for moments when opportunity knocks in life:

    📘 Start Learning Sign Language
    👉 Sign Language for Beginners: A Step-by-Step Guide (affiliate)

    📔 Track Growth and Spiritual Goals
    👉 Christian Daily Journal – Guided Devotional Planner (affiliate)

    💻 Start a Blog or Digital Ministry
    👉 Start a Successful Blog in One Hour (affiliate)


    Simple Actions That Build Readiness

    Here are a few ways to prepare for opportunity:

    • Take a class – something practical like sign language, writing, or public speaking
    • Write regularly – whether on a blog or in a journal
    • Volunteer in small areas – sometimes cleaning or ushering opens greater doors
    • Stay open to feedback – growth comes through correction
    • Celebrate the little wins – two clicks are better than none

    Each action adds up. Each seed planted today may bloom into purpose tomorrow.


    When God Sends Quiet Invitations

    One powerful takeaway from that Sunday is this: God’s opportunities often come as quiet invitations, not loud demands. They’re embedded in everyday life—church, work, community, online platforms.

    “Whoever can be trusted with very little can also be trusted with much.” – Luke 16:10

    Opportunities are tests of faithfulness. They may look like learning a skill, being available, or simply responding to need when it arises.

    Whether you’re building a blog, mentoring youth, interpreting for the deaf, or running a home business—be available for the moments that matter.


    Helpful Outbound Links


    Related Posts on Lobby Reflections (Internal Links)

    📌 The power of blending technology with human care
    📌 📌 My Blogging Journey


    Conclusion: Be Found Ready

    The next time someone asks, “Can anyone help?”—whether in church, at work, or online—don’t let the moment pass you by.

    When opportunity knocks in life, be found ready.

    You don’t have to be the best. You don’t have to be famous. You just have to be available—and willing to use what’s in your hand.

    Start today. Prepare quietly. And trust that the doors will open in due time.

  • Customer Care Stories from Kenya: Clinic & Loan Drama

    Introduction: Real Customer Care Stories from Kenya

    Customer care stories from Kenya are more than routine service encounters—they are windows into real lives, emotions, and sometimes secrets. Working behind desks in clinics and microfinance offices has taught me that listening is more than a skill—it’s a survival tool. From NHIF shocks at the front desk to loan drama in financial offices, every moment behind the counter has been a classroom in human behavior.

    Customer Care Stories from Kenya: NHIF Drama at the Clinic Desk

    In the private clinic where I worked, we often asked patients to add their partners as dependents under NHIF. Back then, the process required a marriage certificate or affidavit as proof of relationship.

    📝 Note: Since the transition to the Social Health Authority (SHA), these documents are no longer required for registration.

    One day, a woman came in confidently with her husband and their marriage certificate. She wanted to list him as a dependent. I logged into the system and keyed in the man’s ID.

    To our surprise, he was already listed under another account. The name attached wasn’t hers—it was another woman.

    “Who is Achieng?” she asked quietly.
    “There must be a system error,” he mumbled.

    It wasn’t a system error. It was a reality check.

    In that moment, the clinic turned from a place of care to a battleground. I stayed calm, gave them space, and stuck to my role—guiding, not judging.


    What Clinic-Based Customer Care Stories Reveal About Relationships

    The NHIF-SHA system is meant to provide universal health coverage—but it also inadvertently exposes secrets. A customer care agent must be emotionally intelligent to handle such sensitive discoveries.

    If you’re interested in learning more about current SHA registration policies, visit the NHIF SHA FAQ page.


    Microfinance Meltdowns – When Loans Are Taken in Secret

    Another unforgettable example came from my time in a Kenyan microfinance institution. Many women took loans without their spouses’ knowledge—sometimes out of desperation, other times from ambition.

    One woman borrowed Ksh 30,000 for her small shop. When she defaulted on repayments, we reached out to her emergency contact—her husband.

    The next day, he stormed into the office.

    “Why would you give her money without asking me? I’m the head of this house!”

    She sat silently, eyes on the floor.

    “Sir,” I explained gently, “she qualified independently and signed all the documents.”

    The tension was thick. Other clients were watching. My job was to protect both the institution and the dignity of the clients.


    Listening as a Shield in Conflict

    In such moments, listening is your shield. It allows you to de-escalate, remain neutral, and gather facts without becoming emotional. I never forget that behind every default, there’s a story.

    These customer care experiences in Kenya have taught me the value of soft skills in tough moments.


    Tools That Help You Stay Professional Under Pressure

    Whether you’re handling insurance claims or financial disputes, the right tools help you stay composed and organized. Here are some Amazon picks I’ve found helpful:


    📝 Lockable Journal – For documenting sensitive interactions
    🔗 View on Amazon

    🎧 Noise-Cancelling Earbuds – Great for confidential calls or follow-ups
    🔗 View on Amazon

    📘 The Power of Listening by Lynne Baab – An excellent read for customer service professionals
    🔗 Buy on Amazon

    💼 Professional Desk Divider – Helps maintain privacy in shared service desks
    🔗 Check it out here


    Customer Care Isn’t Just a Job—It’s Emotional Labor

    What makes customer care in Kenya uniquely complex is the mix of cultures, expectations, and economic pressures. Clients don’t always follow rules. Emotions run high. But if you listen well, you can navigate even the stormiest situations.


    H3: Key Lessons from the Front Desk

    💡 Don’t take sides – Even when you know who’s wrong, stay professional.
    💡 Let the client save face – Avoid public embarrassment; offer privacy when possible.
    💡 Know the policy – Be updated on current NHIF/SHA and financial institution regulations.
    💡 Document everything – Especially in emotionally charged scenarios.


    Internal Link Suggestion

    👉 Handling Unstable Customers in Customer Care

    This post expands on what to do when clients react emotionally—something I’ve dealt with both at clinics and finance desks.


    Final Thoughts – Listening Opens the Door to Understanding

    These real customer care experiences in Kenya have left lasting impressions on me. Sometimes I was shocked. Other times, I was heartbroken. But always, I came out more compassionate.

    Behind every request is a story. Behind every angry customer is often a scared one. And behind every secret… is a person who thought they’d never be found out.

    If you work in customer care—or hope to one day—remember this:

    Your ears are your strongest tool. Use them with wisdom and grace.

  • Faith and Customer Care in Sales: A Lesson from the Insurance Field

    "Illustration of a respectful sales conversation between two people, with symbols of Christianity, Islam, and Hinduism representing faith and diversity in customer care."

    Every sales pitch teaches you something—but not always about money. Sometimes, it’s about people, values, and how deeply faith and customer care in sales are connected.

    Years ago, I was selling a car insurance tracking service—911 Car Track—for about three weeks. It was my first real experience with a product that required not just explanation, but persuasion. The deal also came bundled with life insurance, which I thought was a major selling point.

    One man listened patiently as I outlined all the benefits: peace of mind, compensation, and security. Then he smiled gently and asked,

    “Why should I anticipate bad things? Shouldn’t I live by faith instead of fear?”

    His words stayed with me long after I walked away without a sale. It was my first deep lesson in faith and customer care in sales—a lesson on how belief systems shape buying behavior.


    Understanding Faith in Sales: More Than Just a “No”

    When the customer brought up faith, he wasn’t dismissing me or mocking the product. He simply saw the world through a different lens—one of trust in God, not fear of bad outcomes.

    As someone trying to make a sale, I initially felt thrown off. But looking back, I realized that this was more than just a “no.” It was an invitation to understand how faith shapes decisions, and how that must inform the way we approach customer care.

    According to Gallup’s Strengths-Based Leadership research, leaders often instill hope and use terms like “direction, faith, and guidance” to guide their teams—and this same framework applies to customer conversations rooted in respect and trust gallup.comgallup.com+1mycontent.gallup.com+1


    Why Faith and Customer Care in Sales Go Hand in Hand

    1. Faith Influences Risk Perception

    Some customers believe that protection comes from divine sources, not financial plans. This doesn’t mean they’re naive; it means they have a different risk framework.

    As a seller, you must ask: Am I addressing real fears, or selling fear?

    🔗 Faith-Based Decision Making in Business (Amazon)


    2. Cultural Sensitivity Matters in Sales Conversations

    I’ve also seen this in other settings:

    • Muslim customers politely declining pork-based products.
    • Hindu clients avoiding meat altogether, no matter how good the offer.
    • Christians who prefer to avoid fear-based marketing altogether.

    This kind of diversity means we can’t apply a one-size-fits-all script. Faith and customer care in sales demand emotional intelligence, cultural sensitivity, and respect.

    ➡️ Handling Unstable Customers in Customer Care – Kenya

    A study on religious values notes that religion influences consumer choices, such as Muslims avoiding pork and Hindus avoiding beef myscp.onlinelibrary.wiley.com+2en.wikipedia.org+2myscp.onlinelibrary.wiley.com+2.


    3. Care Means Seeing Beyond the Transaction

    That insurance customer didn’t just reject the product—he left me with a new mindset. In that moment, I wasn’t a salesperson. I was a fellow human being in conversation with another, each of us guided by something deeper than price tags and policies.

    🔗 The 5 Love Languages of the Workplace (Amazon)


    Faith and Customer Care in Sales Builds Trust Across Boundaries

    You don’t have to share a customer’s beliefs to respect them. In fact, one of the greatest compliments I’ve received was from someone who said,

    “I didn’t buy, but I’d definitely refer someone to you.”

    That kind of feedback is a result of customer care built on respect, not pressure.


    Lessons for Anyone in Sales or Service

    Ask Before You Pitch

    Get a sense of your customer’s worldview. Even a simple “What matters most to you when buying insurance?” can lead to a meaningful exchange.

    Respect Cultural Boundaries

    Avoid products or language that may conflict with a customer’s values.

    Be Present, Not Pushy

    Sometimes the best sale is no sale at all—just a moment of connection and understanding.


    Faith in Customer Care is Good Business

    Respecting beliefs isn’t just moral—it’s strategic. In diverse settings like Kenya, where faith is woven into daily life, customers remember how you made them feel more than what you offered.

    Even today, as I sell deras, run my book lending side hustle, or write for Lobby Reflections, I carry that same principle:
    Faith, dignity, and genuine care never go out of style.

    ➡️ Serving in Church Behind the Scenes

    🔗 Doing Business by the Good Book (Amazon)


    Final Word: Serve the Person, Not Just the Need

    As we grow in our businesses—whether hawking products, offering services, or blogging—we must keep asking:

    “Am I seeing the customer, or just seeing a sale?”

    Faith and customer care in sales is about more than belief systems. It’s about embracing the full humanity of the people we serve—and honoring them accordingly.

    As Clearly Reformed explains, “Perfect love casts out fear”, and the adage “faith over fear” is deeper than a slogan—it’s about trusting God’s sovereignty amid uncertainty clearlyreformed.org

    Call to Action

    Have you ever had to adjust your approach because of a customer’s faith or cultural background? Share your story in the comments or inbox me—I’d love to learn from your experience.

  • Grief and Duty in Customer Care in Health Clinics Kenya

    African woman in emotional distress, reflecting the quiet grief faced in customer care roles at health clinics in Kenya.

    Photo by Pixabay on Pixabay

    Grief and Duty in Customer Care in Health Clinics Kenya

    Working behind the reception desk of a health facility can feel routine—until it’s not. Customer care in health clinics Kenya isn’t just about booking appointments or filing records; it’s about facing the raw emotions that patients bring with them. My time at a small Kenyan clinic showed me that sometimes, grief, fear, and hopelessness walk through the door long before a doctor enters the room.


    Customer Care in Health Clinics Kenya: More Than Just a Desk Job

    At this particular clinic, we handled patients seeking routine care, checkups, and HIV services. Some would walk in silently, heading straight to the doctor without uttering a word. They were regulars—those already diagnosed and coming in for medication. I had been trained to recognize their rhythm and offer subtle, non-intrusive support.

    Then there were the ones who came in for HIV testing. They came as individuals or couples, visibly anxious. After pre-test counselling, they would go through the procedure and then await their results with a tension you could almost touch. The emotional intensity in those moments was something you never get used to.

    And still, others—mostly young girls, students—would come in seeking abortion services, which the clinic did not offer. Telling them “we can’t help” was always a hard conversation, one that required a delicate mix of firmness and compassion. Each case felt like a reminder that people bring more than just symptoms when they visit a health facility—they bring their entire stories.


    A Tragedy That Still Haunts Me

    Among all the encounters, one still breaks my heart.

    A woman used to visit the clinic regularly. She seemed pleasant but reserved. I had spoken with her a few times—light chat at the desk, nothing too deep. One day, she came in for an HIV test. When the results came in, she was asked to return with her partner.

    She never did.

    The next day, we heard that she had thrown herself in front of an oncoming vehicle along the highway near her home. She died instantly. The shock in the clinic was palpable. It wasn’t just that we’d seen her the day before—it was that we hadn’t seen the signs.

    That grief stayed in the room long after she was gone.


    Even Caregivers Need Care: Another Heartbreaking Loss

    What made that period even heavier was losing one of our own.

    One of the nurses—who was married and responsible for counselling HIV-positive patients—tested positive herself. She knew the systems, the medication, the science. But she couldn’t accept it.

    She withdrew completely, stopped coming to work, and eventually shut herself off from everyone. She wouldn’t open her door to friends or colleagues. By the time opportunistic infections caught up with her, it was too late.

    Her death revealed something sobering: being in a place of information doesn’t mean you are immune to despair.


    Coping with Emotional Weight in Customer Care in Health Clinics Kenya

    As a frontline worker, you end up absorbing a lot—sometimes too much. And unlike clinical staff, receptionists and front desk workers often lack professional training in emotional resilience or trauma handling.

    You’re expected to stay composed, kind, and efficient, even when someone is breaking down in front of you.

    📍 Also read: Handling Unstable Customers: My Experience in Customer Care

    Here are a few tools that helped me cope:


    🧠 Journaling for Mental Clarity

    Writing gave me a safe space to release the heaviness of the day.
    👉 Guided Therapy Journal on Amazon


    🎧 Tuning Out for a Moment of Peace

    During lunch or tea breaks, I’d plug in my earphones and breathe.
    👉 Top-Rated Noise Cancelling Headphones – Amazon


    📚 Reading to Understand and Heal

    Books gave me insight into emotional intelligence and how grief affects behavior.
    👉 Emotional Intelligence by Daniel Goleman


    Lessons I Carry to This Day

    This experience taught me that customer care in health clinics Kenya is about so much more than polite greetings and appointment slips. It’s about quietly holding space for life-altering moments—both joyful and tragic.

    It showed me that even people with full knowledge can be undone by fear, and that sometimes, the listener also needs someone to listen to them.


    Resources for Mental Health and HIV Support in Kenya

    If you or someone you know is struggling, please don’t stay silent. Support is available:


    Final Thoughts

    Working in customer care in health clinics Kenya taught me that pain doesn’t knock before entering. It sits across from you, fills the room, and sometimes walks out without healing. If you’re in this line of work, I see you. And I honour your quiet courage.

  • My Blogging Journey with Zero Motivation

    Illustration of a frustrated blogger sitting at a desk with a notebook and laptop, symbolizing zero motivation and blogging struggles.

    When I first started blogging, I was full of excitement. I had stories to tell, experiences to share, and a dream to make money online. But now—months in—I find myself grappling with zero motivation.

    Trying to get more traffic feels like climbing a steep hill barefoot. Some days I wake up ready to conquer SEO and the world; other days, I stare at my blog stats and wonder: Does blogging even work?


    The Challenge of Blogging with Zero Motivation

    I’ve done the work—or so I thought. I’ve learned the basics of SEO:

    • How to write optimized titles
    • Structure posts with H2 and H3 headings
    • Write meta descriptions
    • And chase that elusive LCP (Largest Contentful Paint)

    But that LCP? Some mornings it’s okay. Then, out of nowhere, I get a 7.6s score and I’m left wondering if it’s me—or the internet gods testing my patience.


    Why Zero Motivation Creeps In

    One of the reasons zero motivation hits me so hard is because of the time and effort I’ve put into things like affiliate programs, without clear results.

    I signed up for Amazon’s Affiliate Program with hopes of making commission. But being in Kenya, it’s not easy.
    I tried registering for local affiliate programs, but many return errors or are always “under maintenance.” And customer service? Practically unreachable.


    AdSense, Traffic Drops, and Zero Motivation Moments

    Just when I thought I was gaining ground, I was rejected by Google AdSense. Apparently, my site didn’t meet the requirements. I planned to revisit that, but again—it all comes down to traffic.

    At one point I had 58 visitors. I was thrilled—only for the numbers to start dropping. I didn’t even know that was possible. Seeing traffic decline is crushing—and a sure trigger for zero motivation.


    Pushing Past Zero Motivation to Learn Promotion

    I’ve been sharing posts on:

    • LinkedIn
    • My Facebook Page
    • WhatsApp

    But I soon realized: these are mostly seen by people in my circle. LinkedIn has potential, but boosting needs money—and I don’t have that right now.

    Then I discovered TikTok. It’s powerful, but now I have to learn CapCut and Canva. Another journey. Another reason to get overwhelmed.


    Rewriting and Redirects: Hidden Blogging Work

    I also started receiving messages about redirect issues on my blog. Turns out I’d been structuring URLs poorly. So I’ve had to go back and fix posts—rewriting and correcting links I didn’t know were broken.


    A Race Against Time: My Amazon 180-Day Deadline

    Right now, the clock is ticking. I need to make at least one Amazon sale within 180 days to stay in the affiliate program.

    That’s how I got into Pinterest and found it surprisingly responsive. The same with TikTok. Both seem to have global potential. Now I’m exploring Reddit too—because the Kenyan market alone won’t cut it.


    Final Thoughts: Zero Motivation, Big Dreams

    This blogging journey has been overwhelming. The tech, the traffic, the monetization—it’s a lot. And zero motivation keeps knocking.

    But I’m not giving up. My goal is to earn something—anything—this month. Just a small breakthrough to remind me it’s possible.

    If you’re reading this and feel like you’re drowning in SEO, platforms, plugins, and stats—please know you’re not alone.

    Let’s keep going. Even with zero motivation, we can still take the next small step.


    Internal Links:
    👉 Handling Unstable Customers in Customer Care
    👉 Affordable Office Essentials Kenya: Creating a Functional Workspace

    Outbound Link:
    📘 Learn more about Amazon Affiliate Requirements

    Amazon Affiliate Suggestion:
    Create your content in style with this tool I’m eyeing:
    Ring Light with Tripod Stand for TikTok, Zoom & YouTube (affiliate link)

  • Creating a Functional Workspace on a Budget

    “Minimalist home office with laptop, ergonomic chair, and budget-friendly accessories — ideal for creating a functional workspace on a budget.”

    Creating a functional workspace on a budget is possible no matter where you live or work. Whether you’re in a shared Nairobi apartment, a London bedsit, or a bustling family home in Manila—affordable upgrades can make a big difference. This post shares practical tips and budget workspace ideas that work anywhere, with Amazon picks that ship globally.


    Why a Functional Workspace on a Budget Matters

    Having a proper setup can truly elevate your productivity. Specifically, it:

    • Boosts focus, helping you minimize distractions
    • Improves posture and health through better ergonomics
    • Inspires consistency, creativity, and professionalism

    Even better, you don’t need a designer studio or a large budget. With a few intentional choices and small investments, you can build a space that motivates you to get things done.


    How to Choose a Functional Workspace on a Budget

    Fortunately, you don’t need an extra room to work from home. In fact, many people start with:

    • A corner in their bedroom
    • A shared dining table with a moveable divider
    • A repurposed closet (a.k.a. “cloffice”)

    📌 Pro tip: Use soft rugs, adjustable lighting, or artwork to visually define your workspace—even in tight, shared areas. That way, your brain begins to associate that space with productivity.


    Budget Furniture That Works for a Functional Workspace

    Folding Wall Desk – Great for Small Spaces

    This desk is a smart choice if space is limited. It folds flat when not in use, which helps save room in multifunctional areas.

    Ergonomic Mesh Chair – Budget-Friendly Comfort

    While affordable, this chair still provides essential lumbar support and comfort for long work sessions. As a result, you’re less likely to experience back strain.


    Smart Accessories to Keep Your Workspace Organized

    Desktop Organizer with Drawers

    A clutter-free desk improves focus. In addition, this small unit keeps all your tools, pens, and gadgets in one place.

    Cable Management Box

    Tidy cables make your workspace look and feel more professional. Also, it reduces the risk of accidents caused by tangling wires.

    📌 Want even more budget-friendly ideas? Check out: Affordable Office Essentials for Remote Workers


    Create Comfort Without Breaking the Budget

    Personalizing your space doesn’t require a big spend. Consider adding:

    • A soft throw blanket or cushion
    • Scented candles or a small diffuser
    • A wall calendar or inspirational poster

    Motivational Wall Art Set

    Not only that, adding visuals you love can improve your mood and reduce stress during long hours.


    Best Budget Tech for a Functional Workspace

    Tech tools don’t have to be high-end to be helpful. For example, the options below are practical and affordable.

    Mini Whiteboard for Daily Goals

    You can track your tasks and reminders while avoiding digital overload.

    Wireless Keyboard & Mouse Combo

    This combo is sleek and helps declutter your desk. In addition, it improves your workflow by eliminating tangled cords.

    Laptop Stand with Adjustable Angles

    This tool improves posture and airflow. Therefore, your laptop stays cool and your body stays aligned.

    Noise-Cancelling Headphones (Budget Edition)

    Whether you’re working in a noisy apartment or during your kids’ school breaks, these help maintain concentration.


    Budget vs Premium: When to Splurge and When to Save

    Choosing what to invest in depends on what you use most.

    💰 Splurge on:

    • A high-quality chair — your back will thank you over time
    • Good lighting — especially important for long evening hours
    • A comfortable keyboard and mouse — they make everyday tasks more pleasant

    💸 Save on:

    • DIY organizers — upcycle jars, tins, or shoeboxes
    • Digital tools — free apps can often replace paid ones
    • Second-hand desks — many offer great value for less

    Ultimately, your goal is to stay comfortable and organized without overcommitting financially. And remember, starting small is better than not starting at all.


    Real-Life Example: My Budget Workspace Setup

    When I began blogging seriously, I had no home office—just a plastic chair and my kids’ old school desk. However, I made a few changes: I bought a second-hand table for Ksh 400, added a clip-on lamp, and used a laptop stand.

    Since then, my productivity has grown. That small corner is now where I write blog posts, brainstorm content, and even manage client work. Truly, you don’t need fancy—just functional.


    FAQs: Building a Functional Workspace on a Budget

    Can I set up a workspace without spending anything?
    Yes! Repurpose household items:

    • Use books to raise your screen
    • Convert a tray into a lap desk
    • Reorganize furniture to carve out a corner

    When’s the best time to buy affordable office gear?
    Look out for:

    • Back-to-school sales
    • Black Friday and Cyber Monday
    • Amazon Deals{:rel=”nofollow”}
    • Amazon Prime Day (typically in July)

    Better yet, you can set alerts or wishlists on Amazon to catch discounts early.


    Final Thoughts

    Creating a functional workspace on a budget is not only doable—it’s one of the best investments you can make for your productivity and well-being. With just a few smart changes, you can build a space that supports your goals and reflects your personality.

    👉 Bookmark this post or share it with a fellow remote worker who’s looking to upgrade their setup!

    💬 Have you built your own budget-friendly workspace? I’d love to hear about it—share your tips in the comments!


    Let’s Connect

    📘 Facebook – Lobby Reflections
    💼 LinkedIn – Jackline Wachira