Blog
Welcome to Lobby Reflections
Helping businesses improve customer care—one real story at a time.
Lobby Reflections is a place where everyday experiences become practical lessons. Here you’ll find real customer care stories, business insights, Fundi Chronicles, and thoughtful life and spiritual reflections—all written to inspire better service, stronger leadership, and personal growth.
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“Pharaoh’s Hardened Heart: What It Teaches Us Today”
Today’s Sunday reflection takes us to the dramatic story of Pharaoh’s hardened heart, found in the book of Exodus. Moses is sent to Egypt with one message from God: “Let my people go.” Pharaoh refuses. Again and again, plagues fall, and each time, Pharaoh seems close to relenting — then his heart hardens again. We…
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First Cleaning Client: A WhatsApp & Referral Win
In January this year, I found myself in a situation many can relate to — I needed a side hustle. My salary wasn’t enough to meet my responsibilities, and with school fees and basic expenses pressing, I knew I had to start something. I settled on a cleaning business, but I had no idea how…
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My Blogging Journey: From Reader to Writer After 20 Years
For years, my blogging journey lived quietly inside my dreams. It began in high school, where books were my escape, entertainment, and education. I devoured everything—the school set book The River and the Source (which I reread countless times), thrilling novels by John Grisham, glamorous stories by Jackie Collins, and the emotionally intense works of…
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5-Day Sales Challenge: Selling Deras and Hitting Targets in Your Kenyan Side Hustle
If you’re juggling a full-time job and a side hustle, this post is for you. I’m kicking off a 5-Day Sales Challenge to move my remaining stock — one final dera — and build selling momentum, confidence, and consistency along the way. There’s a unique kind of courage required in sales — especially when you’re…
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Beating Self-Doubt in Business: How to Build Mental Resilience
Beating self-doubt in business is something nearly every entrepreneur struggles with—especially when things are slow. You start with fire, hope, and vision. But soon, reality knocks. Rent is due. You’ve been posting, calling, writing. Still, there’s silence. At that point, motivation fades. Doubt gets louder. Maybe I was wrong.Maybe I’m not ready.Maybe this isn’t my…
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The Currency of Trust: How to Win and Keep Your First Customer
The Currency of Trust: How to Win and Keep Your First Customer In customer care and business, one thing outweighs all others—trust. Trust is not just a value; it’s the currency we trade with every day. And just like money, you need to earn it, invest it wisely, and never waste it. Getting your first…
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Customer Etiquette at the Front Desk: Small Actions That Build Trust and Loyalty
A guest walks in. You’re busy. You don’t look up. No smile. No greeting. Nothing dramatic happens… but something important is lost. They won’t complain. They won’t raise their voice.But chances are—they won’t come back. Customer etiquette at the front desk is rarely about big mistakes.Instead, it’s about the small, quiet moments that make someone…
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Book Review: Why You Act the Way You Do by Tim LaHaye
Have you ever stopped mid-conversation and thought, “Why did I react like that?” Or maybe you’ve wondered, “Why do I see the world so differently from others?” If so, Why You Act the Way You Do by Tim LaHaye may finally give you the answers you’ve been searching for. This book is far more than…
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Faith in Desperate Times: Trusting God to Fill Empty Jars
When life hits you hard—when you’re walking through a valley so dark and painful it makes you want to give up—what holds you together? This is where faith in desperate times becomes more than a church phrase. It becomes your lifeline. Not the kind of faith we speak about when things are rosy. Not the…