Blog
Welcome to Lobby Reflections
Helping businesses improve customer care—one real story at a time.
Lobby Reflections is a place where everyday experiences become practical lessons. Here you’ll find real customer care stories, business insights, Fundi Chronicles, and thoughtful life and spiritual reflections—all written to inspire better service, stronger leadership, and personal growth.
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Selling Deras in Kenya: How I’m Growing My Side Hustle
Selling deras in Kenya isn’t just a hustle for me—it’s a journey of patience, creativity, visibility, and discipline. When I had just one remaining dera last month, I felt like I had hit a wall. But by staying focused and strategic, I turned that one sale into a spark—and began building a more sustainable business,…
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My Blogging Journey with Zero Motivation
When I first started blogging, I was full of excitement. I had stories to tell, experiences to share, and a dream to make money online. But now—months in—I find myself grappling with zero motivation. Trying to get more traffic feels like climbing a steep hill barefoot. Some days I wake up ready to conquer SEO…
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Creating a Functional Workspace on a Budget
Creating a functional workspace on a budget is possible no matter where you live or work. Whether you’re in a shared Nairobi apartment, a London bedsit, or a bustling family home in Manila—affordable upgrades can make a big difference. This post shares practical tips and budget workspace ideas that work anywhere, with Amazon picks that…
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Affordable Office Essentials for Global Remote Workers
Whether you’re working from a bustling city like Nairobi, a quiet town in rural America, or a tiny apartment in Mumbai, one universal truth remains: a well-equipped workspace fuels better productivity. With more people embracing remote work, side hustles, and flexible schedules, the demand for practical, affordable office essentials has never been higher. As someone…
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What Counts: Faith Expressing Itself Through Love
“The only thing that counts is faith expressing itself through love.” – Galatians 5:6 (NIV) Faith expressing itself through love is more than a beautiful verse—it’s a radical invitation to live beyond routine, reputation, and religion. In a world that praises performance and image, Galatians 5:6 cuts through the noise and reminds us: it’s not…
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Affordable Office Essentials Kenya – Top 10 Must-Haves
Whether you’re working from home in Nairobi, running a side hustle in Eldoret, or commuting daily to an office in Mombasa, one thing remains true: your work environment directly impacts your productivity. That’s why choosing the right tools and creating a functional workspace with affordable office essentials Kenya professionals actually use is more important than…
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When God Closes a Door: Hannah’s Story of Faith
When God closes a door, it can feel like rejection. But sometimes, that closed door is actually an invitation—to trust deeper and to rise stronger. Hannah’s story in 1 Samuel is one of the clearest biblical examples of this. Read the full story in 1 Samuel 1 here. 📖 Need a deeper dive into stories…
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System Failure in Kenya’s Public Service: A Frontline View
Every day behind the counter, I witness the slow and painful unraveling of what we once called public service. The system failure in Kenya is not theoretical—it is personal. It walks through our doors in the eyes of the elderly, the sick, the poor, and the desperate. It whispers through their sighs and settles in…
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Life-Changing Books for Women – 6 Must-Reads Before 40
Life doesn’t come with a manual, but the right book at the right moment can shift your mindset, heal your heart, and point you toward your purpose. Over the years, I’ve come across life-changing books for women that transformed how I view money, faith, growth, and self-worth. 💬 My Turning Point I still remember when…
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Handling Unstable Customers in Kenya With Empathy and Grace
One of the most unpredictable parts of working in customer care is handling unstable customers — especially when you’re unsure whether they’re simply distressed or potentially dangerous. Today, I had a chilling, confusing, yet eye-opening encounter that reminded me how much mental health impacts both those we serve and those of us behind the desk.…