Blog
Welcome to Lobby Reflections
Helping businesses improve customer care—one real story at a time.
Lobby Reflections is a place where everyday experiences become practical lessons. Here you’ll find real customer care stories, business insights, Fundi Chronicles, and thoughtful life and spiritual reflections—all written to inspire better service, stronger leadership, and personal growth.
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Children’s Bibles and Toys: Best Picks in Kenya and on Amazon
Finding the right children’s Bibles and toys is every parent’s dream, whether you’re shopping on Amazon or exploring local Kenyan stores like Jumia, Keswick, or Bible Society of Kenya. These items are more than just gifts—they plant seeds of faith, encourage learning, and bring joy to children of all ages. As a parent, guardian, or…
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How to Shop on Amazon from Kenya Without Spending a Fortune on Shipping
You’ve seen it before: that perfect gadget, book, or accessory on Amazon. The price looks amazing… until you add shipping to Kenya. Suddenly, the “good deal” doubles or even triples in cost. For many Kenyan shoppers, high shipping costs and unexpected customs fees make Amazon feel out of reach. But here’s the truth: it doesn’t…
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September Books of the Month: Finding Time to Read in a Busy Life
Finding Time to Read When Life is Busy Life is extra busy nowadays. Between work, family, side hustles, and endless responsibilities, reading can feel like a luxury reserved for those with more free time. But for me, books are more than just pastimes—they are lifelines. They help me think, reflect, and even recharge after long…
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Wrongful Convictions in Kenya: Lessons from The Guardians
Friday always feels like a breath of fresh air. After a busy week, I try to pause and reflect on the things that stir my heart. One of my greatest passions has always been reading books, though I often have to squeeze in reading time between work, family, and daily commitments. Recently, I picked up…
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Finding Your Feet: Navigating a New Workplace
Walking into a new job and navigating a new workplace is a mix of excitement and nerves. You’ve landed the role, but now comes the real challenge — figuring out the office rhythm, learning who’s who, and finding your own place in the space. I still remember my early days in a new open office.…
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Tips for Accommodating Culture in the Workplace and Business
Working in customer-facing roles or running a business often means engaging with people from different backgrounds. This is where accommodating culture in the workplace becomes more than just “good manners”—it’s a powerful tool for building trust and ensuring lasting relationships. I learned this firsthand when I worked for two months at a hotel on the…
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From Resignation Letters to Resilience: My Bumpy Road to Self-Employment
Key Phrase: Bumpy Road to Self-Employment Earlier today, I read a post by a former civil servant who once imagined that quitting her job would usher in stylish freedom—complete with a sleek office, confident attitude, and flexible schedules. But what she discovered instead was a truly bumpy road to self-employment, filled with more tears than…
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How to Stay Warm in Kenya: August Cold Comforts for Body and Soul
August Cold Still Biting: Why We Need Extra Warmth July is supposed to be the peak of the cold season in Kenya, but if you’ve stepped out this August, you know the chill hasn’t let up. From Nairobi to Nyeri, mornings are biting, evenings are frosty, and every cup of tea feels like a rescue…
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The Awkward Side of Office Snack Sharing: Workplace Snacks, Guilt & Cravings
There’s an unspoken tradition in almost every workplace: the magical colleague who always has a stash of sweets, biscuits, or other snack treasures. At first, it feels like a blessing—free sugar boosts, no strings attached! But over time, I discovered the awkward side of office snack sharing. You see, it’s all fun until you start…
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The Old Lady With Skin That Glowed: Healthy Skin Habits
The other day, I met an old lady who must have been in her seventies. What struck me wasn’t her age, her slow but steady walk, or the soft laugh lines around her eyes. What stood out—almost glowed—was her skin. Her face radiated health. Not in the artificial, filtered way we often see on screens,…